How fake is your professional face? How often to you get on a zoom call or turn up for work and plaster a smile on that hides your truth?
Chances are – quite often. If you’re anything like me then there have been plenty of times, not just in the past year but for years, when you have projected an impression that you are happy and coping when actually you’re not. You feel low, you’ve just had conflict with your spouse or kids, you forced yourself up in spite of how you felt and you put on your professional face.
Here’s a question: is that the right thing to do?
If I’m honest I’m torn on this one. I’m also somewhat alarmed at how easily I can fake it when I have to. How naturally I can project an impression that I am living my best life – when truth be told, I’m not.
Faking has got easier this year. Remote team meetings are easier to fake than in-person meetings. You don’t even need to get fully dressed. And you can see your own face throughout the meeting so you can check and double check what your face is ‘saying’ throughout the meeting. I wonder how much time in each meeting you actually spend looking at your own face. (More than 50% according to some articles out there!) And of course, once the meeting ends you can switch the face off. Not like in an office environment… where you have to keep the face on all day long! When people may catch your demeanour in the in-between-moments when you think no one is looking.
But does it matter? Isn’t that the right thing to do? I mean it would be unprofessional to let your true feelings get in the way of your job wouldn’t it? Keep your personal life at home. Isn’t that right? People will think you’re weak if you show your emotions. People want to know what they’ll get on the end of the phone when they call up and ask for your expertise. You can’t let your feelings get in the way….
As I said, I’m torn. On the one hand yes – you’ve got a job to do and a service to deliver and everyone doesn’t want to know your problems. On the other hand I think we’ve got the bar in the wrong place at the moment. We fake too quickly, too often and to too many people.
- Far too frequently we say, ‘I’m good’ when actually it would be entirely appropriate to say, ‘ I’m struggling.’
- Far too frequently we say, ‘I’m fine,’ when it would not be wrong to say, ‘I’m having a difficult day.’
- Far too frequently we plaster on a smile, or at least a mouth-smile, not an eye-smile, when it would not be inappropriate to let our truth show… that smiling is the last thing we feel like doing.
But there’s another aspect to this… it’s not just about whether we are courageous enough to share some of our reality, it’s whether the people around us can handle it. And the sad truth is that often they can’t. We’re all products of an emotionally illiterate culture. And because of that we don’t actually know how to handle it when a colleague says, ‘I’m struggling’. For some of us it throws us into a panic: ‘Shit! He’s struggling. Oh no… how can we lighten this up a bit?!’ So either we make a joke to change the subject or we offer some trite attempt to ‘fix it’.
I know the ‘fix it’ mentality well. It’s my default. Someone shares a problem … I try to fix it. When actually if a person shares how they are mostly they aren’t actually looking for you to fix it. Rather just to acknowledge it. To empathise. To show that you care. To experience the relief and release of, just for a moment, not having to fake it. To feel like someone will listen.
As a bloke I feel like I can speak for most men when I say we often feel less comfortable with offering this empathy than many women do. Less comfortable with just listening. I’m hesitant to gender-stereotype but on this occasion the statistics bear it out. As men we are slower to go to the GP when we’re ill than women, we’re three times more likely to commit suicide than women. We’re products of a culture that told us that being manly means hiding your emotions.
But that’s crazy!
And if we could accept that emotions are a natural part of being human, rather than a sign of weakness, we could start to build mentally healthy working environments that allow people to really thrive and offer support when they have the inevitable dips.
So I’m going to practise what I’m preaching: This past week I’ve struggled. I’ve felt overwhelmed with the stuff I’ve had on and the pressure I’ve felt. A couple of times it’s triggered the tight feeling in my chest that I’ve come to recognise is a sign that I’m sailing to close to the wind. I’ve been distracted at home and not engaged with my kids and wife, and I’ve lost my temper more than once. So all in all I’ve felt low. I’ve not gone out for runs because I felt too low to motivate myself and I’ve drunk more in the evenings. I’ve just been trying to get to the weekend. It’s funny how, even as I write this I’m double checking what I write and feeling uncomfortable wondering what other people will think. Will it undermine what people think of me? But then I think, chances are, plenty of people have had a week just exactly the same! And the fact that I feel uncomfortable is exactly the point. It shouldn’t be such a difficult thing to say how we are.
So next time you are asked how you are, how about telling the truth. Appropriate to the context and the people you’re talking to. It doesn’t mean you can’t do your job. It doesn’t mean you should be treated with kid gloves. It’s just a statement of fact: you’re NOT fine. And that’s ok.
And the next time someone tells you that they are struggling. Don’t try to fix it. Don’t change the subject. Ask them why… and listen. And when they’ve finished say, ‘I hear you’ and thank them for sharing.